Returns & Exchanges
At Duroflex, we are committed to ensuring you enjoy a restful sleep with our high-quality mattresses and home essentials. If you are not completely satisfied with your purchase, our flexible return policy allows you to initiate a request within the specified trial period or return window.
Initiate Request
Log in to your Duroflex account and navigate to 'My Orders' to select the item you wish to return and submit your request.
Verification and Approval
Our customer support team will review your request and may contact you to understand the concern or request photos of the product condition.
Schedule Pickup
Once approved, we will arrange for a free reverse pickup from your doorstep through our specialized logistics partners at a time convenient for you.
Quality Check and Refund
After the item reaches our warehouse and passes a quality inspection, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing