Frequently Asked Questions
Everything you need to know about upgrading your sleep and home comfort.
What is the typical delivery timeline for mattresses and furniture?
Most orders are processed within 24-48 hours. Depending on your location, mattresses typically arrive within 5-7 business days, while larger furniture items may take up to 10-12 business days.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night risk-free trial on select mattress models. If you are not completely satisfied with your sleep experience, you can initiate a return for a full refund within this period.
How do I care for and maintain my Duroflex mattress?
We recommend using a waterproof mattress protector and rotating your mattress 180 degrees every 3 months to ensure even wear. Avoid folding the mattress or using harsh chemicals for cleaning.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer No-Cost EMI options on eligible bank cards for a more convenient shopping experience.
Is there a warranty on Duroflex products?
Yes, our mattresses come with a brand warranty ranging from 5 to 10 years depending on the model. This covers manufacturing defects and structural flaws under normal domestic use.
Can I request a custom size for my mattress?
Absolutely. We offer customization services for non-standard bed frames. You can select the 'Custom Size' option on the product page and input your specific dimensions.